Refund and Returns Policy

Terms & Conditions, Delivery & Refund Policy

1. Orders

By placing an order on our website, you agree to these Terms & Conditions. Adding an item to your cart does not reserve the item. An order is confirmed once payment has been successfully received and the order is accepted by Don Franco Tafari Merchandise.

2. Prices & Currency

• All product prices are displayed in USD ($).
• Clothing prices do not include courier or delivery charges.
• Courier charges are calculated separately based on the customer’s delivery location, package size, weight and courier availability.
• The required drop-off location determines the applicable courier fee.
• Any applicable customs duties, import taxes or clearance fees are the customer’s responsibility.

3. Delivery

• South Africa: Delivery time depends on the destination and courier.
• Other African countries: Estimated delivery within 7 days.
• Countries outside Africa: Estimated delivery within 14 days.

Delivery times are estimates and may be affected by customs, courier delays, weather, public holidays or circumstances beyond our control.

4. Returns & Refunds

Customers may request a return for eligible items provided that the clothing is:

• Unworn and unwashed
• In its original condition
• Free from stains, damage, perfume or alterations
• Returned with original tags where applicable

Items that are personalised, altered, damaged through customer use, or otherwise excluded by applicable law may not qualify for a return.

If an item is defective, damaged or incorrectly supplied, please contact us as soon as possible. Statutory consumer rights remain applicable.

Approved refunds will generally be made to the original payment method after the returned item has been inspected.

5. Exchanges

Size or colour exchanges may be available subject to stock. Customers should contact us before sending an item back.

6. Customer Responsibility

Customers are responsible for providing the correct delivery details and contact information. Don Franco Tafari Merchandise cannot be responsible for delays or failed delivery resulting from incorrect information supplied by the customer.

Checkout Agreement

By placing your order, you agree to the Don Franco Tafari Merchandise Terms & Conditions, Delivery Policy and Returns & Refund Policy. All prices are in USD. Courier charges are separate and are determined by your delivery location.